FAQ

Orders are dispatched within 1–2 business days. Once dispatched, delivery within the UK is typically 1–3 business days.

Shipping costs vary depending on the delivery address, weight, and size of the order. The exact costs will be clearly displayed at checkout after entering your shipping information.

If your order hasn't shipped yet, you can contact us immediately to update your delivery address. Unfortunately, we can't change the address once your order has shipped.

Thank you for choosing IZODEKOR.

We offer free shipping for orders within the UK, with an express delivery option for £6.90. For Jersey, the Isle of Man, and Ireland, standard delivery costs £10.90 per package, while express delivery costs £19.90.
Our products typically ship within 2–3 days, although some items, such as the 96" x 48" marble panels, may take up to 3 weeks. At checkout, you'll see two shipping options with estimated delivery times.

We accept common credit and debit cards (Visa, MasterCard, American Express), PayPal, and secure online bank transfers.

Yes, all payments on our site are encrypted with industry-standard SSL technology, ensuring your data is safe and secure.

We currently do not offer installment payment options. All payments must be made in full at checkout.

Thank you for choosing IZODEKOR.

As soon as your order has shipped, you will receive an email with the tracking information. You can track your package directly on the carrier's website or on our order page using the tracking number provided.

If your order arrives damaged or incorrect, please contact us immediately by email with your order number, photos of the damage, and a brief description of the problem.

Yes, you can return your order within 14 days of receiving the products, provided they are unused, undamaged, and in their original packaging. Please contact our Customer Service team for instructions on how to proceed with the return.

Thank you for choosing IZODEKOR.**

Yes, IZODEKOR wall panels are designed for easy do-it-yourself (DIY) installation. You can install them quickly with basic tools and the detailed installation guide included with your order.

Typically, you'll need a tape measure, a level, a saw or utility knife (for cutting), mounting adhesive or double-sided tape, and, optionally, screws for secure mounting. Detailed instructions are included with your panels.

IZODEKOR panels can be installed on most smooth, clean, and dry surfaces, including drywall, wood, concrete, brick, and ceramic tiles. Ensure the surface is firm and stable before installation.

Thank you for choosing IZODEKOR .